RK
Rushdien K
1 reviews | Active since Aug 2020
20 May 2022, 15:34
Makro online orders,support
Ordered online with this company and man was i in from a really terrible experience not only did they Take a order and break its into 10 orders but they delivered one box at a time,and when questioned or called and emailed the matter was apparently escalated,but you recieve no feedback. I decided after more the 24 hours to call them back they feeded me a lie,that the order was given to the courier and was enroute... But when contacting the courier they said they never recieved such order and will have to takr it up with makro representative. Upon calling makro again they now apparently dont have the item in stock but when the online purchase was available.. They really dont have competent people working on their team and they also dont have any mangers or supervisor available upon request and would explain why they so unorganized.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
20 May 2022, 15:56Good day Rushdien,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant Marketplace seller management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again we do apologise for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant Marketplace seller management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again we do apologise for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply20 May 2022, 15:56
Official
Good day Rushdien,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant Marketplace seller management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again we do apologise for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant Marketplace seller management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again we do apologise for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
RK
Rushdien K's updateReviewer Update
20 May 2022, 16:21Well i find it very disturbing that you fail to respond to my emails but you can respond on this platform...
Secondly i fail to understand how your floor are been running or operating without supervision...
Thats based on pervious discussions made with several consultants and all confirm that there was no manger or supervisor on the floor upon request.
Thses above matter that you now deem so critical has be escalated more then 5 times but still havent recieved any form of communication ,be it from a Manger or computer.
Ive have been trying to offer you soloution in your current decline but your lack of client services,pervents you from hearing anything beside your ego.
You want me to allo you another 24 hours to try and solve it...
So what im i gaining for this inconvenience...if you are truly sorry and want to show good faith send me a voucher or whatever.
But you words dont mean anything
Secondly i fail to understand how your floor are been running or operating without supervision...
Thats based on pervious discussions made with several consultants and all confirm that there was no manger or supervisor on the floor upon request.
Thses above matter that you now deem so critical has be escalated more then 5 times but still havent recieved any form of communication ,be it from a Manger or computer.
Ive have been trying to offer you soloution in your current decline but your lack of client services,pervents you from hearing anything beside your ego.
You want me to allo you another 24 hours to try and solve it...
So what im i gaining for this inconvenience...if you are truly sorry and want to show good faith send me a voucher or whatever.
But you words dont mean anything
RK
Rushdien K's update20 May 2022, 16:21
Reviewer Update
Well i find it very disturbing that you fail to respond to my emails but you can respond on this platform...
Secondly i fail to understand how your floor are been running or operating without supervision...
Thats based on pervious discussions made with several consultants and all confirm that there was no manger or supervisor on the floor upon request.
Thses above matter that you now deem so critical has be escalated more then 5 times but still havent recieved any form of communication ,be it from a Manger or computer.
Ive have been trying to offer you soloution in your current decline but your lack of client services,pervents you from hearing anything beside your ego.
You want me to allo you another 24 hours to try and solve it...
So what im i gaining for this inconvenience...if you are truly sorry and want to show good faith send me a voucher or whatever.
But you words dont mean anything
Secondly i fail to understand how your floor are been running or operating without supervision...
Thats based on pervious discussions made with several consultants and all confirm that there was no manger or supervisor on the floor upon request.
Thses above matter that you now deem so critical has be escalated more then 5 times but still havent recieved any form of communication ,be it from a Manger or computer.
Ive have been trying to offer you soloution in your current decline but your lack of client services,pervents you from hearing anything beside your ego.
You want me to allo you another 24 hours to try and solve it...
So what im i gaining for this inconvenience...if you are truly sorry and want to show good faith send me a voucher or whatever.
But you words dont mean anything
RK
Rushdien K's updateReviewer Update
21 May 2022, 16:49Well i received a email that they are apparentl experiencing alot of emails then usually, despite the fact that this above mentioned matter has been escalated and was promised yesterday by eiether 6pm or by today i would recieve feedback,instead I've recieved no such feedback i see more clients posting the same type of problem with makro and doesnt seem like they are in any position to rectify this situation...
Based on purely no interest or lack of management.
Based on purely no interest or lack of management.
RK
Rushdien K's update21 May 2022, 16:49
Reviewer Update
Well i received a email that they are apparentl experiencing alot of emails then usually, despite the fact that this above mentioned matter has been escalated and was promised yesterday by eiether 6pm or by today i would recieve feedback,instead I've recieved no such feedback i see more clients posting the same type of problem with makro and doesnt seem like they are in any position to rectify this situation...
Based on purely no interest or lack of management.
Based on purely no interest or lack of management.