MAKRO ONLINE ORDERS SUCK !!!

i did an online order about 6weeks ago, and in the order, there was a case of the green monster energy drinks, so with the other stuff, i should have recieved the case and a box with the rest of the stuff BUT only 1 large box came, with everything ordered EXCEPT 24 monsters (only got 4 in the box). I have been trying to call the branch who sent it but no one picks up, not even head office can get hold of them. i have emailed, called, spent hours on the phone waiting, sent alot of emails back and forth and all im told is that the case gas been escalated and they would get back to me as soon as they get word...its been just over 6 weeks and nothing!