MAKRO ONLINE ORDERS - POOR SERVICE AND NO CUSTOMER CARE

Extremely poor and *********** service. Placed an order - nothing received for 2 months. Requested a refund - received ONLY paper work of part of the refund back end of September (NOT THE ACTUAL MONEY REFUND - JUST A REFUND INVOICE) then after numerous mails sent and calls made, FINALLY received ONLY ONCE AGAIN THE PAPER WORK OF A REFUND INVOICE back for the other part of my initial order - BUT STILL NO ACTUAL REFUND OF THE MONEY BACK INTO MY ACCOUNT. Call center references: 268288 and ***). I have been spending quite a lot on the Makro online team, due to Rustenburg not having a Makro - BUT AFTER THE PATHETIC SERVICE THAT I HAVE BEEN RECEIVING, I WILL NOT BE PLACING ANY ONLINE ORDERS AT MAKRO ONLINE EVER AGAIN