AJ
Abrie J
1 reviews | Active since Feb 2019
03 Jul 2019, 16:03
Makro Online Orders. Order allocated to wrong store. Order not available. No cancellation possible. No refund possible. Call Center Staff not helpful.
I would prefer not to give any stars. Horrific call center staff. Want to just cancel my order after a terrible experience ordering online, but I can't even cancel the order. After 2 weeks, I still have no way to receive the order or cancel it and they have taken my money. I would never --ever order from Marko online again.
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Replies (1)
Makro's replyOfficial
03 Jul 2019, 16:53Good day Abrie,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the delay in the cancelation of your order and for the overall customer service you have received. This is not how we treat our customers and we will definitely escalate your cancelation request to our store's management. As soon as we receive further feedback we will contact you.
Again, we do apologize for this inconvenience and we thank you for allowing us to assist you further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the delay in the cancelation of your order and for the overall customer service you have received. This is not how we treat our customers and we will definitely escalate your cancelation request to our store's management. As soon as we receive further feedback we will contact you.
Again, we do apologize for this inconvenience and we thank you for allowing us to assist you further.
Kind Regards,
Makro Hellopeter Team
Makro's reply03 Jul 2019, 16:53
Official
Good day Abrie,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the delay in the cancelation of your order and for the overall customer service you have received. This is not how we treat our customers and we will definitely escalate your cancelation request to our store's management. As soon as we receive further feedback we will contact you.
Again, we do apologize for this inconvenience and we thank you for allowing us to assist you further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the delay in the cancelation of your order and for the overall customer service you have received. This is not how we treat our customers and we will definitely escalate your cancelation request to our store's management. As soon as we receive further feedback we will contact you.
Again, we do apologize for this inconvenience and we thank you for allowing us to assist you further.
Kind Regards,
Makro Hellopeter Team