Makro Online Orders Not Received, No Feedback From Makro Customer Care

Ordered 6 shelves from Makro, respectively 20 and 24 March 2022. To date no delivery. Received an email from Makro on Tuesday last week confirming that goods were delivered, I wasn't even at home. Have been enquiring about both orders since Tuesday last week via both Makro's telephonic and whatsapp customer care, no feedback. Purchased 6 shelves from another supplier this morning and sent written confirmation to Makro to cancel and refund both orders, total in excess of R5,000. Also requested for them to inform courier to not deliver as I will not be accepting delivery. Consumer Protection Board will be contacted should refund not reflect in my bank account by Friday next week. Makro online shopping pathetic!