MAKRO ONLINE ORDERS NO SERVICE NEITHER AT THE CALL CENTRE

On 16 Febr 2019 I ordered a Homemax Couch Guard online at Makro Online. Today is 11 March 2019 and I have not yet received my order. After 10 phone calls between 16 Febr and today, I requested to cancel the order with Thabang at Online Orders only to be told I can not cancel the order as a Harry has received my order. I am not even a Harry and only when I insisted to cancel the order did the online people make an effort to find out what is going on with my order. I then requested to speak to a supervisor without success because Thabang refuses to transfer me to the Supervisor. Rather pay more at another company but do not order anything from Makro. I will definitely not do it again.