1 reviews | Active since Aug 2014
Makro Online Orders
I bought a KIC 543 l Chest Freezer 16 June 2020 online and paid for the prompt delivery within 14 working days. Around day 20 of delivery waiting period the order showed delivered. I have not received any delivery of the above mentioned order. I tried to phone, email and query online but do not get any response. If I call, I hold on and listen to music for 50 min at a time still with no answer after calling about 15 -20 time over a period of 2 weeks. If I send a email, I get a reply 3-5 days later stating they have received my email and will attend to it as soon as possible, with no feedback on my order what so ever. The online orders are useless. To this day I have not heard anything and did not receive my order which I paid for on the same day. Is Makro trying to ***** my money in these tough times or are they just not giving a flying **** about their clients??????
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
