CV
Chacques V

1 reviews | Active since Aug 2014

13 Jul 2020, 09:38

Makro Online Orders

I bought a KIC 543 l Chest Freezer 16 June 2020 online and paid for the prompt delivery within 14 working days. Around day 20 of delivery waiting period the order showed delivered. I have not received any delivery of the above mentioned order. I tried to phone, email and query online but do not get any response. If I call, I hold on and listen to music for 50 min at a time still with no answer after calling about 15 -20 time over a period of 2 weeks. If I send a email, I get a reply 3-5 days later stating they have received my email and will attend to it as soon as possible, with no feedback on my order what so ever. The online orders are useless. To this day I have not heard anything and did not receive my order which I paid for on the same day. Is Makro trying to ***** my money in these tough times or are they just not giving a flying **** about their clients??????

0
Replies (3)
Makro
Makro's reply13 Jul 2020, 19:43
Official
Good day Chacques,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
CV
Chacques V's update14 Jul 2020, 11:59
Reviewer Update
Once again receiving a email from the same email address from Makro that are being used for queries saying they have sent through to management for further and urgent assistance on the matter regarding my complaint on HelloPeter. This is exactly the same response that I received every time sending a email regarding this. Now my question... when do you guys at Makro stop sending emails around and inform me that you have sent my complaint through, and start to do something about this matter???????????????????????? I am more than fed up with the pathetic attempts to try and salvage what is left of your bad name, pure incompetence and blatant never mindedness. I want to know exactly when my order will be delivered on my door step before close of business today 14/07/2020. The service you deliver is beyond pathetic and never will I encourage anyone to buy anything from you, as a matter of fact I will do everything in my power to convince them otherwise!!!!!!!!!!!
CV
Chacques V's update14 Jul 2020, 12:15
Reviewer Update
Again trying to call Makro, on the number provided on Connect with Makro. Now this is where I loose my temper real bad, upon answering, the lady put me through to the correct department which I need to talk to. As soon as she has put me through, the automatic answer started to read me a 250 page book that kept on for about 1 min 20 sec, which after I started to listen to music again, and been holding on for 34 min. Now another question, who does Makro think pays my cellphone bill at the end of the month? I am the **** that has to pay the bill for holding on and listening to music for days non stop. Will you be so kind as to supply me with a number without the ****ing book reading for introduction before listening to music, if your incompetence may allow you to???