Makro online orders

I placed an on online order on 2014.11.28. I received a message that the expected delivery date is 2024.12.02, which in my opion was great but unrealistic. On Monday 2 December I received a message that my order was delayed.

After alot of phone call, I was told that my order is handed to the courier services. Then after 2 other phone calls I was told the courier service had a shortage of drivers and that they cannot give an estimated time of delivery but I will receive a message to inform me of expected delivery.

I was not home, then received a phone call I have a package, rushed home just to see it was my makro double door fridge....

I then noticed that it was myself and the driver to get this very heavy fridge off of a trailer, impossible for me to even try. Then the fridge fell off the trailer.

I never received a delivery message, now I must wait for makro online to update my order only then will they replace my fridge which will take another 2 weeks. Highly irritated and frustrated because we don't have a fridge at this moment!