Makro online orders are a sham!!

Placed an order 24 May for something in stock and paid online. Nearly three weeks later and many attempts to call, e-mail and use their whatsapp service tobgetvfeedback on when I could collect - the only feedback I could get was your order has been received an is being prepared. About 3 1/2 weeks in I receive an email saying my order has been cancelled. No explanation. No apology, Just cancelled. I then try to call again - but unsuccessful as you hold for so long, so I e-mail and express my dissatisfaction to which two days later I get an automated response to say I will receive a refund to the payment method I used which will take between 5-10 days to reflect.

In which universe is this ok??Makro has sat with my money for a month for an order they cannot fulfill and now I need to wait for my money back, Their lack of availability to answer any questions or give feedback is alarming and frankly shocking given how competitive their market is. Given the circumstances Makro should refund their clients at their own cost with immediate clearance. It is the VERY least they could do but clearly customer satisfaction sits very low on their list of priorities.