HM
Hilda M
1 reviews | Active since Sept 2009
04 Apr 2023, 17:06
Makro online orders and Wumdrop courier
I placed an order online. Courier says they tried to deliver on the 31st March and the 1st of April. I know for a fact that is not true. Phoned on the 3rd of April to inquire about the delivery. Courier arrives on the 3rdnof April at my address without letting me know, stops for 1 min and leaves, without any contact. Phoned Makro 4 times to follow up and reschedule. No feedback. They suggested I phone Makro Riversand directly. Been on hold for 40min, no answer.
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Replies (5)HM
Hilda M's updateReviewer Update
06 Apr 2023, 13:20Still waiting for any feedback. Full of excuses. I am call number 10 and I stop counting on how many times it has been escalated. MAKRO RIVERSANDS HAS REALLY POOR SERVICE. Please don't waste your time trying to talk them.
HM
Hilda M's update06 Apr 2023, 13:20
Reviewer Update
Still waiting for any feedback. Full of excuses. I am call number 10 and I stop counting on how many times it has been escalated. MAKRO RIVERSANDS HAS REALLY POOR SERVICE. Please don't waste your time trying to talk them.
HM
Hilda M's updateReviewer Update
06 Apr 2023, 13:22This is the first reply I got:
Good day Hilda,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Good day Hilda,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
HM
Hilda M's update06 Apr 2023, 13:22
Reviewer Update
This is the first reply I got:
Good day Hilda,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Good day Hilda,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
HM
Hilda M's updateReviewer Update
06 Apr 2023, 13:54The question remains when will the order be dispatch? Can I collect the order? Will I get it at least before Christmas???? Because it wont be deliver before Easter.
HM
Hilda M's update06 Apr 2023, 13:54
Reviewer Update
The question remains when will the order be dispatch? Can I collect the order? Will I get it at least before Christmas???? Because it wont be deliver before Easter.
HM
Hilda M's updateReviewer Update
11 Apr 2023, 12:19Order was supposed to be delivered today. Again, Makro Riversands can't locate the order. Again on the phone with customer services. Again it will be booked again for delivery. Apparently thr Makro staff is om strike, hence all the delays and empty promises. 12 days and still waiting for order to be delivered.
HM
Hilda M's update11 Apr 2023, 12:19
Reviewer Update
Order was supposed to be delivered today. Again, Makro Riversands can't locate the order. Again on the phone with customer services. Again it will be booked again for delivery. Apparently thr Makro staff is om strike, hence all the delays and empty promises. 12 days and still waiting for order to be delivered.
HM
Hilda M's updateReviewer Update
11 Apr 2023, 16:01And someone is not telling the truth. Driver says the order is not ready and the store says the driver never came to collect. PLEASE DO NOT USE MAKRO ONLJNE ORDERS OR WUMDROP COURIERS.
HM
Hilda M's update11 Apr 2023, 16:01
Reviewer Update
And someone is not telling the truth. Driver says the order is not ready and the store says the driver never came to collect. PLEASE DO NOT USE MAKRO ONLJNE ORDERS OR WUMDROP COURIERS.