AC
Adele C
1 reviews | Active since Jun 2012
25 May 2019, 11:13
Makro online orders a NO GO.....
I ordered from the Online Makro. On the delivery date, they say 24 May. Well, its now 25 May and I'm still waiting for my order. No-one phoned me to inform that the parcel will not be delivered. Not even has someone updated the order to say that the order will be delayed. When I phone them, all that they can say is that they will give it through to the supervisor. Well Makro online - Where is my parcel???????.....
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Replies (2)
Makro's replyOfficial
25 May 2019, 12:21Good day Adele,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online team for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online team for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Makro's reply25 May 2019, 12:21
Official
Good day Adele,
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online team for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our online department.
We will send this to the online team for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
AC
Adele C's updateReviewer Update
27 May 2019, 11:48ok, but this doesn't solve my problem..... Is there someone who is going to phone me to follow up on the order?
AC
Adele C's update27 May 2019, 11:48
Reviewer Update
ok, but this doesn't solve my problem..... Is there someone who is going to phone me to follow up on the order?