Makro Online Orders

I placed an online order for Makro Montague Gardens on the 29th October 2018, today is the 03 November 2018 and still I have not received my order, I phoned them this morning after the first number that appears on the website the ***number is dud completely and then I called another number and they said they will provide me with Montague contact number, bad service so imagine how irritated i am by now. when I call Montague the lady at reception after she put me on hold instead of just putting my call straight through to the relevant department, someone email a man to inform them that one item of my list there is no stock available, I told her I am not a man and she puts me through to a guy I don't know his name because hit telephone is so bad you could barely hear him. he tells me he emailed me yesterday to say that one product is out of stock. can they delete the item and re do it and send my order on Monday 05 November 2018. Yes they do state waiting period for deliveries are 2-5 days which i asked him why must i wait 5 days it is 2-5 days not wait for the 5th day and then delivery BS! he advised me they email all their customers -I asked him when he saw that I did not reply why did he not call me? he said they email a follow up email , I mean really now your in the service industry and you email customers there's a erra with their orders, why in hell do you have register with your blarry cell phone number. obviously I urgently need a few item from my order today, so I told him I need my surf because I am doing my laundry today and I do not have surf at home, now mind you I have already paid for my goods. so does this mean I have go spend more money to buy surf? utter blarry BS when he told me they do not have drivers on weekends, I mean i am mins away from Makro Montague, I asked him if there are no manager with a car to come and deliver my goods he told me no there is no one. he told me i could come and collect my goods and have the courier fee reimbursed, if I could have collected my goods I obviously would have done so, very very bad customer services I also work in customer industry and even if the the customer did not respond in time I would made an effort to have their order delivered to them. In these times people should go out of their way to please a customer no instead they want to lose business can you afford to really ? now I have make arrangements from my side to get my order today? wow thanx a lot Makro for nothing here a solutions for create employment by having drivers for the surrounding areas and if you operate on a weekend have a driver for weekends to and make the driver Makro employees as to outsource couriers, your delivery times are very bad 2-5 days is not acceptable and worse part people pay courier fee, i was charges R95 and i am around the corner from you, I can't go to Makro every 5 mins I am very busy at work most times I don't even have lunch breaks so dont ask then why not come in the store, why do you have a online service of you cannot properly manage it.