Makro Online Orders

No Makro!!! Clearly you did nothing about this issue - why are you asking if you have IT systems in place

You are such a disappointment

Please issue a refund ASAP

I STILL HAVE NOT BEEN CONTACTED OVER MY REFUND TODAY ITS THE 5th DAY SINCE THE BELOW ENCOUNTER 😡

RE: Order Number: OD***
I hope this email finds you well.
As you are aware that I have been in pursuit of getting my online uorder that was not executed for over 2 weeks.
Your employee from Makro Present Maluleke reached out to me on Thursday 22 May, to communicate a mitigation action so that I can get my order.I agreed and made an arrangement with her to pick up my order Friday 23rd May at 17:00. She mentioned that she knocks of 17:00 but will leave my order with Kagiso (her colleague).
I told her that I have already suffered serious inconvenience therefore can she please pick the items before my arrival because I’m already distressed.
The worst ever consumer / customer experience of my life unfolded:-1. Arrived at Piki-up department at 17:102. Present had knocked off (as she mentioned)3. I Spoke to Kagiso - Kagiso knows nothing about such4. My order is not picked5. Kagiso stressed, starts to try pick the items 6. The liquor division closes while they are busy with the food items7. It’s 18:15 I’m still waiting there - even the food items are not done8. I left without my liquor items - have been there since 17:10
*** Makro took an hour and a half of my evening and I still returned home with no all of my items.
1) I need action to be taken against the employee named Present Maluleke - I’m not sure what are Makro’s values and code of conduct. It’s highly ********* to commit to service delivery and you don’t do it. You display serious disregard for customers.
2) I need a prompt refund of the items that they failed to give me.
Yours - Dissatisfied customer