HN
Hulisani N
1 reviews | Active since Nov 2019
27 Nov 2019, 08:38
Makro Online ordering - what a disaster
I placed and paid for an online order on 14 November 2019 and have still not received it. My order was supposed to take 2-5 days to be delivered. Every time when i track my order online with Makro website, it says my order was handed over to the courier on the 18th of November but when i check with the courier "Dawn Wing" they say the never received my order.
I have made about 5 calls to Makro and each time i am being told that the "matter is currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback". No feedback whatsoever since.
I feel ****med by Makro.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
27 Nov 2019, 09:46Good day Hulisani,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Makro's reply27 Nov 2019, 09:46
Official
Good day Hulisani,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team
HN
Hulisani N's updateReviewer Update
27 Nov 2019, 09:48I am available through out the day to take your call.
HN
Hulisani N's update27 Nov 2019, 09:48
Reviewer Update
I am available through out the day to take your call.