Makro Online Ordering System Is Terrible

This relates to a R1000 online order placed with Macro. After 5 days I received an email noting my order was in process. After a further 10 days I phoned customer service, getting to speak to someone at the 3rd attempt, and cancelled the order. On checking my account a couple of days later I saw the order was still in process. I sent numerous emails stating I cancelled the order, each time getting more intense with my concern at receiving no responses of use. I then received an email stating my order is now packed, resulting in me sending more emails being unable to get through to Cust Srvc by phone. 6 days later I rec'd an email telling me my order is dispatched. The order was delivered next day. So after 22 days I rec'd my order which I had advised multiple times as cancelled. The lesson learned is NEVER PLACE AN ONLINE ORDER WITH MACRO!!