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clive D
1 reviews | Active since Apr 2012
07 Aug 2024, 13:30
Makro Online Ordering System Disgrace
We put an online order with Makro and was only interested in 2 items, but because the system generated a message indicating that if your spend is more than R500 then your delivery is free, so we decided to make use of the free delivery items and purchased to the value of over R500. But when the order was completed its status showed pick up. I called the helpline on Monday and the first call was dropped. I had to call again and was promised that it would be changed to delivery within 24 to 48 hours. Today Wednesday status still the same. I called again, no joy. Frustrated, I went and picked it up.
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clive D's updateReviewer Update
08 Aug 2024, 08:39Thank you for coming back to me. I am still not satisfied as I feel that I need to be reimbursed for my inconvenience as purchased more than what I would have purchased originally, which would of been 2 items only, but because I was prompted to buy for over R500 for free delivery, so I chose more items. If the system defaulted to pickup and I called in to make sure that it is changed to delivery, how is it that after I was told that it would take 24 to 48 hours to change to delivery on the system and on the 3rd day the system status was stil pickup. My gripe is there was no reimbur*****t for my inconvenience and extra expenditure to have it picked up at the store. Not even a suggestion of a free delivery on your next online purchase.
cD
clive D's update08 Aug 2024, 08:39
Reviewer Update
Thank you for coming back to me. I am still not satisfied as I feel that I need to be reimbursed for my inconvenience as purchased more than what I would have purchased originally, which would of been 2 items only, but because I was prompted to buy for over R500 for free delivery, so I chose more items. If the system defaulted to pickup and I called in to make sure that it is changed to delivery, how is it that after I was told that it would take 24 to 48 hours to change to delivery on the system and on the 3rd day the system status was stil pickup. My gripe is there was no reimbur*****t for my inconvenience and extra expenditure to have it picked up at the store. Not even a suggestion of a free delivery on your next online purchase.