Hellopeter
Share Your Experience
IH
Isak H

1 reviews | Active since Apr 2015

23 Apr 2020, 09:32

Makro online ordering service is ****!

I placed an online order with Makro on 4 April 2020. It was also paid on 4 April. They informed me that the order will be delivered in 2 to 5 days.

I called the customer(no)care number on two occasions. The first time (16 April) they put me on hold and then just put the phone down in my ears.

Second call (17 April) i was told they will call me back within the next hour. Today 23 April i am still waiting for the call back.

Tomorrow it will be 20 days since a paid for goods and i am still waiting. They email me daily **** adds to say order online and we will deliver but they feel nothing for the current order.

I will never order again from Makro and will ensure all my friends and family knows about the **** service.

0
Replies (2)
Makro
Makro's reply23 Apr 2020, 09:41
Official
Good day Isak, 

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us. 

Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused and service received. 

Hope you find the above in order. 

Kind regards, 
Makro Hellopeter Team 
IH
Isak H's update24 Apr 2020, 09:48
Reviewer Update
So Makro all of a sudden sends me an email saying that i will receive my order this morning. Before my complaint there is no response from them. But once we complain then all of a sudden they can deliver my order. But as i expected. I just received an sms from the company that is suppose to deliver my order that my order has been cancelled.. So the poor service and lies does not stop from this useless store called Makro. They are just convincing me more and more to never buy from them again.

At this point i do not want any apologies from Makro, all i want is my good delivered today as they promised yesterday via email. If it cannot be delivered refund my money into my account. And note i do not want any vouchers to use in your useless store.