Makro online ordering is useless

Worst online order ever.... I've ordered an item on the 20th of March and 48 days later they still haven't been able to deliver.

23 days after ordering I phoned as they said it should be within 21 days as the item is in stock, The first consultant told me they would prioritize the order and I accepted it as a delay...

Then followed up again at day 27 as the consultant was supposed to follow up on my order and contact me back which never happened. The next consultant also said they would follow up and apologized for the inconvenience and they would call me back before end of business day (Which also didn't happen)

So on day 34 I phoned again very frustrated as this is taking way to long and after about 40 minutes on the phone with a consultant the lady told me my order hasn't even been processed (I asked her what that means out of frustration.... and she told me basically they haven't even started with my order). Once again she told me she would follow up as there isn't stock available on my order (Which online showed there is stock). She called back an hour later to tell me one branch might have stock, but she can't get a hold of them and she will try and get them to send it to Germiston as that is closer to me (I was happy as she was the first person to phone back and I thought there was progress, but boy was I wrong).

I phoned 3 more times on day 36, 37 and 38 with no success of any sort of support from their side so I decided I'll be patient again....

So on day 48 I decided to Phone again and after trying to get an update/refund on my item they told me the system is down.... how convenient when you ask for a refund the system is all of a sudden down and they can't assist me further now.

I would recommend anyone who is interested in Makro online to rather go to another place as you will wait months to get your order if they will deliver at all.....