CG
Christelle G
1 reviews | Active since Dec 2018
11 Oct 2019, 12:09
MAKRO ONLINE ORDERING IS SHOCKINGLY BAD
I recently decided I want to try Makro for online shopping & delivery for my preschool.'s food. The first order took two weeks for delivery, after I made numerous calls to Makro Strubensvalley's managers. They promised it would never happen again and that in future my orders will be delivered within the 3-5 days they promise on their website. I placed my second order on the 30th of September. I have still not received it. I once again phoned and after two days of not getting any response, they let me know I would have my delivery on the 10th of October. They PROMISED!! Still waiting... 12:08 on the 11th of October. I will NEVER EVER again order from Makro.
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Replies (2)
Makro's replyOfficial
11 Oct 2019, 12:48Good day Christelle,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply11 Oct 2019, 12:48
Official
Good day Christelle,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
CG
Christelle G's updateReviewer Update
11 Oct 2019, 14:32Thank you. But 48 hours for feedback is not helping my situation. I need the stock for Monday - as it is, I already had to buy stock from other suppliers to ensure the children in my school has food. I want to cancel the order.
CG
Christelle G's update11 Oct 2019, 14:32
Reviewer Update
Thank you. But 48 hours for feedback is not helping my situation. I need the stock for Monday - as it is, I already had to buy stock from other suppliers to ensure the children in my school has food. I want to cancel the order.