Makro Online Ordering is Horrible. Please give me back my money

This is not specifically about this store but the overall Makro online experience in Johannesburg.

Order number MAK***

I bought an item on the Makro website on the 26 November. The communications I received via email informed me that my product would arrive December 1st. ( The email included a tracker which....did not update as time went on).

December 1st came and gone with no communication from Makro. I had to be the one to call in and ask about the status of my product. I then ask to cancel and was told my monies (which they were very quick to take at time of purchase) would only be refunded after a month.

This is dishonest and horrible service. If Makro is unable to provide efficient online service, please don't. Rather remain as a physical store with great service.

Please reimburse me with a voucher soonest.