Makro online ordering and delivery service is the worst, Save yourself and order from other shops. Avoid the stress!!!

I placed an order online for an oven on the 25th November 2020, my order status said dispatched according to the customer care agents on ***.I have called 4 times since then, spoke to John who abandoned the call when I asked him to escalate my query. I spoke to Evidence who reiterated that my order is dispatched and on its way; even though I was explaining that something is wrong because I had contacted trackmatic, the company who manage Makros order tracking system and they had informed that my order had not been allocated to a route.

Today i spoke to Khethiwe, Paballo and the team leader at the call centre, they checked my escalation number which was logged on Friday the 04th December and said they would contact me back with feedback, they could not not provide me with an estimated response time , the team leader also hung up the call with no assistance when I was asking for something to be done.

Most appalling online ordering i have experienced in my life, and this nightmare is far from over because am at their mercy...My order is still not delivered and Makro is not communicating with me. The person at Trackmatic said they are probably not using the system properly that,s why they cannot track my order, how can a company as big as Makro have such bad service. Somebody help me please!!