Makro Online order - Worst service ever.

First, I ordered Sony earphones and only heard 2 weeks after I order the product with an estimated delivery date of 2-5 days, after calling and mailing that the product is no longer available. I had to go out on my own and find out the product's no longer available and they will refund me with immediate effect. I only received the refund 1 week later.

After that, I submitted a new order on 14 April for another product not for delivery this time (because the service is bad), but for collection the following day. I have contacted them again via email and calling them the 19th April to get a status report and coming to the conclusion for them to cancel that order to due to the fact that the order is not yet processed.

I still have not received a refund and it is 13 days later but received the following message instead “ Makro - Order Delayed

Your Makro Order ######### : Dear #########. We are reaching out to inform you your order has been delayed due to high order volumes. Rest assured we are working on it and will notify you as soon as your order is ready. Should you have any queries, kindly contact our help center on ***”

I ordered the same product from takealot and received it the following day.

Never punish yourself by ordering through Makro online, the worst service I have ever received.