Makro Online order undelivered after a month

On the 27th November 2019 we placed an order online with Makro, Order Number MAK***, for a fridge/frezer, Phillips Airfryer and a Russell Hobbs cutlery set. A week later the fridge was delivered but up to now we have had no delivery of the other 2 items. Numerous calls to Makro call centre have always resulted in"we will get back to you" which they never do. Today the excuse is that the parcel is with DSV but still no answer can be given as to when the parcel will be delivered. I mean - really - having to wait more than a month for 2 items to be delivered is unheard of. We have even suggested that the parcel be delivered to the closet Makro branch to us for collection but no joy!!! Even my e-mails to Makro Care Centre has been unanswered. This is the most pathetic service and support that we have experienced from any company!!!!