QC
Quintus C
1 reviews | Active since Aug 2013
29 Nov 2019, 11:24
Makro online order- Terrible service from customer relations
Online order #MAK***
I have place an online order, Makro Promises 2-5 Day Delivery, I have phoned and emailed, and no one comes back to me as to where or how far my order is, today 29 Nov 2019 is day 5
Terrible service Quintus
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
29 Nov 2019, 14:22Good day Quintus,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply29 Nov 2019, 14:22
Official
Good day Quintus,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
QC
Quintus C's updateReviewer Update
29 Nov 2019, 14:41Order placed Monday 25 Nov 19 early,
Makro split the order into 4 parts,
Part Courier 1.1 is the bulk order - Pending Delivery
Part Courier 1.2 two item - Pending Delivery
Part Courier 1.3 one Item on back order apparently no stock, email sent and I acknowledged this
Part Courier 1.4 one Item already delivered.
Makro website and call center agrees that delivery will take place between 2-5 days.
today is day 5 29 Nov 2019
Makro split the order into 4 parts,
Part Courier 1.1 is the bulk order - Pending Delivery
Part Courier 1.2 two item - Pending Delivery
Part Courier 1.3 one Item on back order apparently no stock, email sent and I acknowledged this
Part Courier 1.4 one Item already delivered.
Makro website and call center agrees that delivery will take place between 2-5 days.
today is day 5 29 Nov 2019
QC
Quintus C's update29 Nov 2019, 14:41
Reviewer Update
Order placed Monday 25 Nov 19 early,
Makro split the order into 4 parts,
Part Courier 1.1 is the bulk order - Pending Delivery
Part Courier 1.2 two item - Pending Delivery
Part Courier 1.3 one Item on back order apparently no stock, email sent and I acknowledged this
Part Courier 1.4 one Item already delivered.
Makro website and call center agrees that delivery will take place between 2-5 days.
today is day 5 29 Nov 2019
Makro split the order into 4 parts,
Part Courier 1.1 is the bulk order - Pending Delivery
Part Courier 1.2 two item - Pending Delivery
Part Courier 1.3 one Item on back order apparently no stock, email sent and I acknowledged this
Part Courier 1.4 one Item already delivered.
Makro website and call center agrees that delivery will take place between 2-5 days.
today is day 5 29 Nov 2019