Makro online order taking forever

So i decided to join the black friday craze this year and thought i would support Makro with a purchase of a new tv which was on special. Little did i know how bad the experience was going to be leading up to this post. I ordered the TV on the 27th of November and could only choose the delivery option as collection was not an option. Choosing the courier option, the delivery period stated 7 to 10 working days. Today is working day 10 and the order hasn't even been handed over to the courier as I've been in contact with Dawn Wing through the entire process since receiving a tracking number on monday 9 December. And to make things worse, Makro have decided to mark the order as complete and Delivered on their website when i log into my account. This has put a question mark over the order as I've to this minute not received the order and signed anything off. And Dawn Wing told me that the Makro store where the item was ordered has to obviously hand it over to them when they do their daily collections for delivery. If i knew the process was going to be this bad, i would have went to the store and paid full price because phoning Makro and the courier company has cost me what I've probably "saved" anyway. So if Makro SA can give me some clarity on this issue as soon as possible, I'll appreciate it. Because I'm on the verge of canceling the order because I'm over it now.