LS
Leon S

1 reviews | Active since Jun 2013

28 Nov 2017, 14:19

Makro online order show success, but is invalid

I placed an order online, after I did a check out it showed success. This order was placed on Black Friday and the day after I tried to confirm delivery date, but I couldn't find my order. The product is not available and if it was, I will not get it for that price. They just sed it's my When I phone them, they said I can just reorder it because they had a problem on the system. They just said, it's my fault, I should have check my bank statement. If I knew there was a problem, I could have got another product or even one from a different supplier. So what is the use of an order number and a payment success!

0
Replies (3)
LS
Leon S's update29 Nov 2017, 14:06
Reviewer Update
Reply from Makro: Greetings to you Leon Thank you for your Hellopeter post. As per our senior team’s advice, unfortunately payment was not made from your account, hence why your order was not found on our system. Apologies for this inconvenience. Regards Zanele Zwane Makro Head Office |A Division of Massmart Holdings Limited
LS
Leon S's update29 Nov 2017, 14:07
Reviewer Update
Yes, that make sense....."Payment success" means nothing!
Makro
Makro's reply01 Dec 2017, 14:33
Official

Thank you for reply.

Just to reiterate, the order received was without a successful payment and has since expired on the system.

Unfortunately we are unable to honour any prices for Black Friday deals. Furthermore, any new orders will only be accepted under the current prices as per our home page.

Once again, apologies for this inconvenience.

Regards
Zanele Zwane