Makro Online Order Service Is Shocking

Ordered a washing machine through Makro online which gave errors after the first wash. They took it away and brought a new one back 4 days later. The new machine had a massive dent in the back and side of the machine.<br> <br> I contacted the online support centre the day it was delivered 15 July 2015. It is now the 20 July 2015 and 4 phone calls later. All of the call centre agents told me that they were going to arrange collection for the washing machine. Today I get through to someone who asked to send images of the dent which I have done so. Now they have to send the images to someone else.<br> <br> This service is shocking, Makro delivered a damaged product now I have to jump through hoops to get a new one. We have not connected or run the machine for fear that there is internal damage and we have spend over R500 on laundromat bills waiting for this to be resolved. DO NOT ORDER PRODUCTS ONLINE FROM MAKRO. The level of customer service is poor to say the least.