Makro online order query

I place am online order for a portable Bluetooth thermal printer on the 22 August however on the website under my orders the order status was still appearing as awaiting payment, I then contacted makro on the 23rd August to query that order and they asked for proof of payment which I emailed them and made it clear that I ordered this for a road show that as well as an event that will be taking place in October and this is for an insurance company that I work for however it's been a pending issue no feedback till today it's the 4th of September I still haven't received my order when I call they keep saying they will liaise with their finance department and will will rag my matter as urgent, I have used the companies petty cash, I need to provide feedback weekly on that order I must say the service is really poor and it's so unfortunate that will also have to take the matter here as i believe my query will receive a much more quicker attention and we had Makro as a vendor but we can't really accept this kind of service