HvdH
Hans van de Haar
1 reviews | Active since Sept 2011
30 Nov 2019, 07:08
MAKRO ONLINE ORDER PROBLEMS - AGAIN
Ordered online on the 15th November, status shows it has been delivered but I have not received the order. Contacted call centre and having had to explain the issue about 5 times and spell out every detail ... got a reference number but to date no further response ... Can someone please assist?
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
30 Nov 2019, 12:20Good day Hans,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply30 Nov 2019, 12:20
Official
Good day Hans,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
HvdH
Hans van de Haar's updateReviewer Update
03 Dec 2019, 16:51Hello Makro, still no feedback from your side? 72 hours+ I think it is time that I receive a full refund ...
HvdH
Hans van de Haar's update03 Dec 2019, 16:51
Reviewer Update
Hello Makro, still no feedback from your side? 72 hours+ I think it is time that I receive a full refund ...