1 reviews | Active since Oct 2016
Makro online order pathetic
<p>I placed an order online by makro on 25/11/2016, the item was not part of the black friday special. The item was in stock and delivery showed 2-5 working days. I emailed the online services on 30/11/2016 but got no reply, I then phoned them and they said they will deliver on 2/12/2016. NOTHING! I phoned them again on 2/12/2016 but got cut off repeatedly. Pathetic service will not buy from makro again.</p> <p> </p>
Thank you for allowing our online support agent ( Endrick Rikhosi the opportunity to speak to you and apologise for the service received from us.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have receive your order.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Thank you for allowing our online support agent ( Endrick Rikhosi the opportunity to speak to you and apologise for the service received from us.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have receive your order.
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa