SS
Sonwabile S
1 reviews | Active since Jan 2020
20 Jan 2020, 18:07
Makro online order not delivered since Black Friday
I placed an order on Black Friday 2019 and till this day they have still not delivered it. They claim it is delivered but can't tell me where they delivered it or who signed for it. They only respond to me 3 days at a time on Twitter saying they will give me feedback. That's what they tell me each time. Makro's eCommerce is quite honestly ***********.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
21 Jan 2020, 15:37Good day Sonwabile,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our couriers Dawn Wing regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our couriers Dawn Wing regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply21 Jan 2020, 15:37
Official
Good day Sonwabile,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our couriers Dawn Wing regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our couriers Dawn Wing regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
SS
Sonwabile S's updateReviewer Update
26 Jan 2020, 23:28Thank you for your response. I am yet to receive any feedback on my order.
SS
Sonwabile S's update26 Jan 2020, 23:28
Reviewer Update
Thank you for your response. I am yet to receive any feedback on my order.