rM
rowena M
1 reviews | Active since Feb 2014
14 Aug 2023, 11:56
Makro online order not delivered on day 14...
I have placed AND paid for an online order on 31 July 2023. I am waiting for the order to be delivered from 01 August 2023. They can not give me a reason why my order is still not collected and delivered. When I spoke to the online manager of the Woodmead store he was beyond Monday blues. All he could say in a very sleepy voice was: just wait for your sms your order will be delivered. What is that for customer service? I am sure I spoke to any random guy from the street who does not now anything more than what I do... This is my 4th and last online order. 3 out of 4 bad experiences is 3 to many.
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Replies (2)rM
rowena M's updateReviewer Update
14 Aug 2023, 14:13Aggg Makro... Makro Makro... All this for the show. Because of your over *********** staff I had no option but to cancel this order and put an end to this circus. Going for day 15 and still no step further... It was not a pleasure doing online business with you... 3 out of 4 online orders you messed up...
rM
rowena M's update14 Aug 2023, 14:13
Reviewer Update
Aggg Makro... Makro Makro... All this for the show. Because of your over *********** staff I had no option but to cancel this order and put an end to this circus. Going for day 15 and still no step further... It was not a pleasure doing online business with you... 3 out of 4 online orders you messed up...
rM
rowena M's updateReviewer Update
15 Aug 2023, 10:29You mentioned that the cancelation and refund will be escalated to the relevant departments but yet I am receiving calls from your Woodmead store wanting to know if I have received my order.
So I guess I will have to prepare myself for a fight for my refund, nothing new.
You just put me in an unexpected and unbudgeted financial predicament cause I had to redo my order obviously at increased prices.
You will not even consider to restore my trust in you because I am but a poor customer who religiously buy their R1000 pm groceries and not thousands....
So I guess I will have to prepare myself for a fight for my refund, nothing new.
You just put me in an unexpected and unbudgeted financial predicament cause I had to redo my order obviously at increased prices.
You will not even consider to restore my trust in you because I am but a poor customer who religiously buy their R1000 pm groceries and not thousands....
rM
rowena M's update15 Aug 2023, 10:29
Reviewer Update
You mentioned that the cancelation and refund will be escalated to the relevant departments but yet I am receiving calls from your Woodmead store wanting to know if I have received my order.
So I guess I will have to prepare myself for a fight for my refund, nothing new.
You just put me in an unexpected and unbudgeted financial predicament cause I had to redo my order obviously at increased prices.
You will not even consider to restore my trust in you because I am but a poor customer who religiously buy their R1000 pm groceries and not thousands....
So I guess I will have to prepare myself for a fight for my refund, nothing new.
You just put me in an unexpected and unbudgeted financial predicament cause I had to redo my order obviously at increased prices.
You will not even consider to restore my trust in you because I am but a poor customer who religiously buy their R1000 pm groceries and not thousands....