CT
Colleen T
1 reviews | Active since Dec 2021
08 Dec 2021, 09:21
Makro Online order not delivered
Online order #MAK*** Placed the order on Thursday 25 November 2021. Delivery estimated at 3-7 working days.
Have folllowed up on NUMEROUS occassions and keep gettinge excuses like "Black Friday", limited stock, staff on strike etc.
Firstly, Black Friday should never be an issue. If you cannot handle the capacity and logistics, then don't take part in Black Friday.
The website now says "Place your order before 8 Dec 2021 for pre-Christmas delivery. " How can the company make this promise if orders placed TWO WEEKS ago are still IN PROGRESS!!!
Service levels are ridiculous! I want a definitive answer as to when our Stove and Hob will be received!
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Replies (2)CT
Colleen T's updateReviewer Update
09 Dec 2021, 10:51Good day,
Could you please provide feedback on this ASAP! Still no updates on the processing, packaging, couriering etc. This lack of response is just not acceptable. How can there be no logistical process in play?
Regards,
Colleen
Could you please provide feedback on this ASAP! Still no updates on the processing, packaging, couriering etc. This lack of response is just not acceptable. How can there be no logistical process in play?
Regards,
Colleen
CT
Colleen T's update09 Dec 2021, 10:51
Reviewer Update
Good day,
Could you please provide feedback on this ASAP! Still no updates on the processing, packaging, couriering etc. This lack of response is just not acceptable. How can there be no logistical process in play?
Regards,
Colleen
Could you please provide feedback on this ASAP! Still no updates on the processing, packaging, couriering etc. This lack of response is just not acceptable. How can there be no logistical process in play?
Regards,
Colleen
CT
Colleen T's updateReviewer Update
11 Dec 2021, 05:24And days later and still no feedback!! How difficult can it be to find out what's going on and get our order to us!! This has got to be the most pathetic service received ever! Emails are generic unhelpful responses. Phone calls are also unhelpful.
How does Makro expect to continue if you can fulfil a simple order? And, you're making Christmas delivery promises but can't even sort out Black Friday?
How does Makro expect to continue if you can fulfil a simple order? And, you're making Christmas delivery promises but can't even sort out Black Friday?
CT
Colleen T's update11 Dec 2021, 05:24
Reviewer Update
And days later and still no feedback!! How difficult can it be to find out what's going on and get our order to us!! This has got to be the most pathetic service received ever! Emails are generic unhelpful responses. Phone calls are also unhelpful.
How does Makro expect to continue if you can fulfil a simple order? And, you're making Christmas delivery promises but can't even sort out Black Friday?
How does Makro expect to continue if you can fulfil a simple order? And, you're making Christmas delivery promises but can't even sort out Black Friday?