Makro Online, order not delivered after two weeks.

I purchased a smar****ch as a birthday present for someone online at Makro on the 23rd of May. Makro indicated that the order will take 2-5 days to be delivered. The tracking on the same day indicated that the item was packaged and ready to be dispatched. Since then no further updates had posted and I have not received the item as of yet.

I have opened two email queries with only replies that the query will be redirected to the correct department. So no resolve yet.

I have today tried to phone their customer support call center with no success either. In both instances, I had to wait in call queues for 9-12 minutes just for the call to be transferred and then cut off.

So for two weeks I have no success getting the problem resolved or attended to with the only two channels to contact Makro.

I can also not cancel the order because according the Makro website, order has already been "shipped".