Makro online order not delivered

I ordered from Makro online on the 29th of November 2024. Only a few times was delivered and I immediately let Makro know that not all off my order was delivered and was told that they will escalate my complaint and that someone will definitely call me to rectify the mistake. After the first time that I phoned the online service, nothing has been done. I phoned 7 times and every time they say the same thing. We wil escalate the complaint and someone will contact you. Is two weeks now and still no response from makro. Is this now the new way of *****ing money from customers. Online customers is useless. Makro delivery is pathetic. No feedback. No explanation. No refund. What de hel is the problem with makro.