Makro Online Order not Delivered

Ordered an item using Makro online app, I processed the payment and the delivery was scheduled to be 17 April.

On the delivery date, I did not receive my item, the status remained 'Ready to ship' since the day I paced the order.

I contacted Makro via their WhatsApp line to find out the reason for item not to be delivered on time, and I was getting late response, I had to call Makro so that I can get all the answers I needed.

I tried to cancel the order but I dont have that option, the lady that was assisting me on the could not cancel the order as well. She had to escalate, but it's been a couple of hours and I haven't received any response.

Makro needs to improve on how to work with the sellers and also improve the WhatsApp line service, it's very bad.

After this experience, I will not use Makro online app and will not encourage anyone to use it.