Makro online order nightmare

I made an order on the 4th July, received order confirmation that delivery will be in 2 to 5 days. 7 days passed no communication whatsoever on my order from Makro. Started following up on the 11 July, was told my order is with the courier and should expect delivery the following day. I have been following up with the call centre and everytime i get the same casual reassurance that they will be delivery that day or the following day. Today the 17th, i have made 4 calls since 8 am, and its same story; the courier is on its way but still haven't received my order. Despite calling the online customer number so many times they don't communicate to give one feedback or update. No customer care at all. 2 weeks now still waiting for my order, and never once has Makro called to explain why.