Makro Online order never received with empty promises

Today I am writing as a very unhappy customer.

I have placed my order on the 21st of November 2023 and still have not received my order. I phoned Makro customer care on Friday the 24th of November 2023 and they informed me that my order is on its way. Nothing happened.

I phoned Makro customer care again on Monday the 27th of November 2023 and they said my order is on its way and that I need to phone the courier company and follow up with them myself.

Today is the 28th of November 2023 and still no order received.

I phoned Makro to cancel my order and get a refund. They said someone from finance would phone me for my bank details as they cannot refund me on the credit card that I paid. This sounds extremely unheard of with all the ***** that is going around.

I am very disappointed with Makro and will never ever support them ever again and I will inform all my colleagues, friends and family to never ever support Makro due to the bad service.