1 reviews | Active since Nov 2018
Makro Online order # MAK***
Good day
Kindly note that I have purchased a text book online on the 18 February 2019. Till now I have not received my order, however I am told today 04/3/2019 that the book is out of stock and it will take close to four weeks before I can get it.
I have requested a refund and yet the consultant said it will also take some time. I therefore requested her to make an exception that I get my refund as soon as possible because I need to purchase the book as in like yesterday since I have obligations to fulfill.
So kindly refund me so that I can get myself a book as soon as possible because there was no communication whatsoever and only after close to a month I get a feedback that I need to wait for another month, that is unacceptable.
Hope you will respond urgent.
Thank you for bringing this to our attention.
I'm sorry that the book you ordered wasn't in stock, I can understand your frustrations as you needed this book so that you can fulfil your obligations. This is not the type of customer service we want you or any of our customer's to experience.
Please accept my apology for the out of stock issue on our website.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Otsiele Boikanyo
Thank you for bringing this to our attention.
I'm sorry that the book you ordered wasn't in stock, I can understand your frustrations as you needed this book so that you can fulfil your obligations. This is not the type of customer service we want you or any of our customer's to experience.
Please accept my apology for the out of stock issue on our website.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Otsiele Boikanyo