Makro online order MAK*** still waiting six weeks later

I ordered some alcohol online on the 31st May 2020 in preparation for the allowance of alcohol sales the next day for Level 3 of the lock down. During the online ordering phase the website stated that everything was in stock. On completion of paying for the order I was notified that my order would be delivered in two separate deliveries due to operational reasons. I received part of my delivery a week or so after placing the order and still have not received the second part of my order which is now going on 6 weeks later. I have e-mailed the Makro customer care e-mail numerous times and have phoned the number given on their online website numerous times and have been told numerous time that it would be escalated and then nothing further happens. I have now asked them to cancel the order and refund my money but still nothing has happened and I have received no response. This is very frustrating and very bad service. I do not recommend anyone purchasing from Makro online and I certainly will not be purchasing from Makro online in the future. They have ****** my money.