Makro Online order MAK***. Cancelation reference number

Makro Online *** Good day I am Mr Vernon Walburgh, I ordered a gas stove from Makro online on the 15th of October 2022, the next day the 16th I canceled my order due to space in my apartment. My reference number is *** for the cancelation. My order number for the gas stove was MAK***. On the 25th of October I received an SMS letting me know that the gas stove was delivered. This gas stove was never delivered at my complex our security did not sign for any goods from a supplier. We then phoned and asked them to rectify the problem and to investigate the delivery issue because they debited my Makro account with R4799. We have been phoning Makro online for over 2 weeks for an answer to the investigation and whether my account will be credited. I spoke to 6 different client services agents all they can say is we will call you back. Makro online is a very bad online company to deal with. I am still waiting for my Makro account to be credited. This gas stove was ****** and they want me to pay for it. I am very angry and sad to see online companies are trying to ***** from you