Makro Online Order - Late Delivery and No Assistance

If I could, I would, again, give it ZERO stars. I ordered a clothes drying rack, the delivery date was 6 March 2025. I have been calling since then about my order and when I will be getting my order, I have even gone so far as to contact the supplier and there has been absolutely no feedback and the superiors (team leaders, supervisors, managers) are always in a meeting when I want to speak to them, how convenient is that. All the call centre agent can say is that they apologise for the inconvenience, but they will escalate the matter. They have been escalating since Thursday, 6 March 2025, morning and to this moment I have had no phone call or email from them regarding my order.

I have to call them or I don't hear from them.

Going forward, I will only order the single item I order form them with no issues, but I will also be finding out where I can source this product from. I do not want anything to do with Makro, their suppliers and the extremely horrible service and script responses.