DV
Danel V
1 reviews | Active since Dec 2019
26 Dec 2019, 23:36
Makro online order is as good as a ****
I have placed an online ordered on the 29th of November, and still to this day have not received it. I have paid and now when i go to check the status it says that it has been delivered, which it HAS NOT! I then go to track the order and it can't even tell me on DSV that it has a freaken tracking number. I have called the help desk twice, and they are just as useless to give me ANY info on where my order is. I have even sent two emails where I haven't gotten any response at all! I am sooo upset and will never advise ANYONE to ever buy online from Makro. They are down right just pathetic.
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Replies (1)
Makro's replyOfficial
30 Dec 2019, 16:36Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We value and respect all our customer and assure you that this matter will be our priority.
We have received your complain and we are very much aware of the appalling service you have received, please note that this is not the service you can expect at any of our Makro stores. Please allow us to work on the query and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we humbly apologize for the inconveniences caused herein.
Hope the above is in order
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We value and respect all our customer and assure you that this matter will be our priority.
We have received your complain and we are very much aware of the appalling service you have received, please note that this is not the service you can expect at any of our Makro stores. Please allow us to work on the query and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we humbly apologize for the inconveniences caused herein.
Hope the above is in order
Kind regards
Makro Hellopeter Team
Makro's reply30 Dec 2019, 16:36
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We value and respect all our customer and assure you that this matter will be our priority.
We have received your complain and we are very much aware of the appalling service you have received, please note that this is not the service you can expect at any of our Makro stores. Please allow us to work on the query and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we humbly apologize for the inconveniences caused herein.
Hope the above is in order
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We value and respect all our customer and assure you that this matter will be our priority.
We have received your complain and we are very much aware of the appalling service you have received, please note that this is not the service you can expect at any of our Makro stores. Please allow us to work on the query and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we humbly apologize for the inconveniences caused herein.
Hope the above is in order
Kind regards
Makro Hellopeter Team