Makro online order is a sham: not prepared to refund nor provide item

On 28 November 2019 I purchased an item online via the Makro website and requested locker delivery. Order number MAK***. When I check the status of the order, be it on Whatsapp or on the webiste, it says that the order has been collected. I did not collect the order. When I call the call centre, they tell me that the system has generated an error and there is nothing that they can do. I have spoken to 5 different people, and each one promises me that the matter will be escalated and thay someone will call me back. To date, no one has called me. I have contacted Makro via Facebook and sent an e-mail to ***. Still no feedback. I am at my wits end, and feel that I have been ****med, I am told that I cannot pick up the item myself as they are not allowed to disclose the warehouse address. I am told they cannot give me a refund either- as the system will not let them.

So kahle kahle kudlaliwe ngami la- imali yami icwilile- kanjalo nje.

These big businesses can really play God with you- worse you are footing the bill!