1 reviews | Active since Jan 2018
Makro Online Order is a BIG ****
I bought 10 items on the Makro Online on the 20 May 2019, Makro sent me emails confirming that delivery will be on the 27 May 2019. On the 28 I received one small item on the order, and on the 29 May I received another small item. I have lost count how many times I have called the Makro Online Call Centre & everysingle time they keep promising to call me back with feedback but they never call back. This morning I insisted that I will not drop my call until they tell me what is happening with my order... As if that was not enough, this morning the lady at the call centre I gave me the contact details for 3 stores (Struben Valley; Crown Mines; Germiston) which I should call on my own & find out what is happening, she was also not sure which store had my items but said one of the stores between those three will know. If you want peace of mind, you must never order anything on the Makro Online.
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for this inconvenience and the delay in your order. We will contact our store's management to address and urgently assist. As soon as we receive feedback, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for this inconvenience and the delay in your order. We will contact our store's management to address and urgently assist. As soon as we receive feedback, we will contact you.
Kind Regards,
Makro Hellopeter Team