Makro Online - Order in progress forever

I placed an order on the online store to collect an order at Makro Mines on 27 May 2019 with the order being able to be collected from 3 June 2019.

I am extremely disappointed as no one bothered to contact me about the order as after the 3 June 2019, the order was still showing in progress. I contacted the call centre which the call centre agent said someone from the Crown Mines stores would contact me. A week later I still haven't heard from the store so I sent an email to the support email. An agent contacted me to say they would contact the store to find out on the order status. She informed me one of my items was out of stock. She said the store would contact me to offer an alternative. Since then I have not heard anything. I have even sent another email asking to cancel the order as the service is appalling as I have never heard from the Crown Mines store.