Makro Online Order Hell

Item: Makro
Rating: 1
Author: Orateng M

I bought a coffee machine online where the website indicated that it was the last one. I paid and the order was confirmed only to get an email later cancelling my order. This was a gift and what Makro did is totally unacceptable and unprofessional. If something is not available why not remove it from your website. I’m never buying from Makro again.

Helpful (0)

Replies (3)

Makro's replyOfficial

25 Aug 2025, 10:27

Hi Orateng,

We're truly sorry to hear about your experience.

We understand your frustration and disappointment concerning the cancelled order.

We will take that in to consideration going forward.

Refund has been process.

Best regards,

Makro's reply25 Aug 2025, 10:27

Official

Best regards,

Orateng M's updateReviewer Update

25 Aug 2025, 10:41

There won’t be anything to consider in the future because I’m not buying from you again.

Orateng M's update25 Aug 2025, 10:41

Reviewer Update

There won’t be anything to consider in the future because I’m not buying from you again.

Makro's replyOfficial

26 Aug 2025, 12:30

Hi Orateng,

Thank you for keeping in touch with us.

We will work hard to improve our services.

We apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,

Makro's reply26 Aug 2025, 12:30

Official

Hi Orateng,

Thank you for keeping in touch with us.

We will work hard to improve our services.

We apologize for the inconvenience caused.

Regards,
Makro Social Media Team.

Best regards,