Makro online order - Durban Springfield Store

Good day

On 24th November 2017 I placed an order on Makro online store for the product below:

KARCHER K2 High Pressure Washer. REF MAK694795

It was confirmed delivery will take 3 to 5 working days. Today is officially 3 weeks since I placed my order and I still did not receive it. I called their call center and spoke to Ardilla Ali who confirmed I would receive my order by Tuesday the 12/12/2017. I still did not receive it. I went on the Makro website and it still shows that my order status is still in progress.

I have colleagues who placed online orders on the same date as me and received their relevant goods within 3 working days. I tried contacting Refilwe Oliphant who is the Marketing Manager according to the Receptionist at the Springfield branch. Her phones goes directly to voicemail.

I emailed her and I’m still awaiting her response.

I called the branch again to obtain the General Managers contact details in order to escalate this issue. I was put on hold and then I was transferred to their call centre which rings for a few minutes then goes to voicemail. I have never come across such unsatisfactory customer service from Makro. This is unfortunate and frustrating at the same time to wait for an item that was purchased 3 weeks ago.

Customers should not suffer due to lack of service from a supplier.

Sanjay Kissoon