lH
lawrence H
1 reviews | Active since Sept 2014
14 Dec 2021, 12:47
Makro online order delivery delay very poor experience
Placed an online order for wine on 28th November ..Makro indicates expected delivery 3-7 days . Order packed 1 December . Invoice copy from Amamzimtoti branch 8 December . Notified with currier 10 December . Now 14 December . Numerous emails and unanswered calls . Sitting at home awaiting delivery . Second time have had similar experience . Compared to other on line competitors I have used it is very poor for both pick up and delivery of online orders
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Replies (1)lH
lawrence H's updateReviewer Update
14 Dec 2021, 17:01Thank for a reply that had to be initiated via Hello Peter rather that your call center poor response . The fact that there is no correlation between the makro order number and the Dawn wing global express is an issue as this number is not given to the customer if any follow up is required .I had previously called the company and given them the order that did not help The Makro tracking system indicates handed to the courier on the 10 th December . Dawn Wing indicates way bill on the 13th December . They then indicate delivery from 13-15 December . This is competition with checkers for delivery of wine that would have delivered in 60 minutes .
If Makro wants to be in the on line business they need significant improvement . Feel fee that management contact me as the experience of on line orders for pick up or home delivery will not be supported by the general public compared to what is available with the competitors.
If Makro wants to be in the on line business they need significant improvement . Feel fee that management contact me as the experience of on line orders for pick up or home delivery will not be supported by the general public compared to what is available with the competitors.
lH
lawrence H's update14 Dec 2021, 17:01
Reviewer Update
Thank for a reply that had to be initiated via Hello Peter rather that your call center poor response . The fact that there is no correlation between the makro order number and the Dawn wing global express is an issue as this number is not given to the customer if any follow up is required .I had previously called the company and given them the order that did not help The Makro tracking system indicates handed to the courier on the 10 th December . Dawn Wing indicates way bill on the 13th December . They then indicate delivery from 13-15 December . This is competition with checkers for delivery of wine that would have delivered in 60 minutes .
If Makro wants to be in the on line business they need significant improvement . Feel fee that management contact me as the experience of on line orders for pick up or home delivery will not be supported by the general public compared to what is available with the competitors.
If Makro wants to be in the on line business they need significant improvement . Feel fee that management contact me as the experience of on line orders for pick up or home delivery will not be supported by the general public compared to what is available with the competitors.