1 reviews | Active since Mar 2025
Makro online order
I am disgusted with the online service I have received from Makro.
I ordered a product from the Makro app , received delivery today only to find out that I've been sent the incorrect product.
I then phone in to resolve the issue , where the customer service agent directly tells me that he cannot assist me and I should rather contact the supplier of the product directly as Makro is only the middle man.
I contacted the supplier directly as per the branding on the packaging of my item only to find out that Makro submitted my order to the wrong supplier as the product that I have is from this supplier but the one I ordered is not stocked by this supplier at all as I sent my invoice and pictures through to them via email.
I then called Makro online support again to explain the situation again and that I expect the correct product that I ordered not just a refund , otherwise why is this product available to order if you cannot provide this specific product ?
The courier came around 10:00 to collect where I informed them that I was not advised of the collection taking place that day , Makro then emails me after 12:00 to inform me of the collection taking place that same day!!!!! How can you inform your client of the collection taking place after the courier already attempted collection the morning. Do you expect me to drive around with the items in my car everyday ??
The courier came around 10:00 to collect where I informed them that I was not advised of the collection taking place that day , Makro then emails me after 12:00 to inform me of the collection taking place that same day!!!!! How can you inform your client of the collection taking place after the courier already attempted collection the morning. Do you expect me to drive around with the items in my car everyday ??